Hello. How can we help you?
General Overviews (read these first)
Onboarding & Identity Verification
- Tutorial: Create New Account
- Tutorial: KYC/AML Protocol
- SMS not Received?
- I can not select a 'Country' in the address field in the ' Verify your Identity' screen
- I am having strange issues when entering data in the 'Verify your Identity' screen
- Common issues that can occur during the Onboarding Assistant session
- Why am I being asked to "specify the total amount, in CHF, that you plan to invest"?
- My phone number is not accepted by the Onboarding Assistant
- Common issues that can happen during Video Identification
Wallets & IDON Transactions
- Tutorial: Connect & Whitelist your Wallet
- Tutorial: Set up a Trust Wallet
- Tutorial: Set up your Coinbase Wallet
- Tutorial: How to set up Ledger Nano
- Tutorial: How to connect Ledger Nano to MetaMask
- Tutorial: Whitelist your Trust Wallet
- Tutorial: Whitelist your Coinbase Wallet
- Tutorial: How to Whitelist Your Ledger Nano protected ETH Wallet on the Idoneus Platform
- Tutorial: Receive IDON on Trust Wallet
- Tutorial: Send IDON from Trust Wallet
- Tutorial: Receive IDON on your Coinbase Wallet
- Tutorial: Send IDON from your Coinbase Wallet
- Tutorial: How to send IDON with Ledger Nano and MetaMask
- Tutorial: How to send IDON with MetaMask
Buying, Selling & Trading IDON
About IDON Tokens
- What is IDON?
- What can I do with IDON?
- How many IDON Tokens are there, and can the supply of IDON be increased?
- Is IDON asset backed?
- How is the public price value of IDON protected?
- How is the price of IDON calculated?
- Can I sell the IDON I hold at a price of my choice?
- How can IDON be acquired?
- How does Idoneus comply with regulatory oversight for people who are interested in purchasing IDON?
- Are there any restrictions regarding who can purchase IDON?
- I am a citizen or resident of the United States of America. Can I purchase IDON?
- What is the purpose of the Over The Counter (OTC) Desk?
- Can I convert IDON into fiat currency (Euro, US Dollar, or AED for example)?
- Can I convert IDON to other cryptocurrencies (BTC, ETH, etc)?
- How does my IDON get taxed?
About IDON Wallets & Transactions
About KYC & Account Opening
About Platform Usage
- What do you do with my personal data?
- Is Idoneus anonymous?
- How do I make a purchase or reservation on the Idoneus Platform?
- How do I edit or cancel my booking or purchase?
- How do I pay for assets, goods and services in IDON?
- Can I pay in USD or any other currency?
- Can I pay in BTC or any other cryptocurrency?
- Why am I requested to pay part of the fee in cash?
- How to reset my password on the Idoneus Platform?
About Asset Acquisition & Partnerships
- How can I sell or rent my luxury asset, good or service through the Idoneus Platform?
- What are the steps required to complete a sale of my asset to Idoneus?
- What are the advantages to trading physical assets for IDON?
- I am a luxury property manager, yacht broker, fine jeweler, art dealer or otherwise commercially involved in the luxury asset, goods, and/or services market, and am interested in a partnership.
- Can I trade or sell my high value assets to Idoneus?
- In my country there are certain hard costs such as transfer costs or closing fees which must be paid in cash when an asset sale is completed. If Idoneus acquires my asset, who pays for this?
- I am uncertain if cryptocurrencies can be used as method of payment for my asset because my local legal counsel is unfamiliar with how to complete a sale transaction with IDON instead of money.
About Blockchain & Cryptocurrency
About Privacy & Security